An Invisible, 24/7/365 Front-Office Liason

Running a Skilled Nursing Facility is a round-the-clock commitment. Turnover, medical logjams, and holiday backlogs shouldn't jeopardize your liquidity. Our office support operates actively behind the scenes.

Detailed Operational Capabilities

We handle these specialized billing, consulting, and administrative services with total precision and direct, friendly oversight for your community:

Insurance Verification and Eligibilty

Our services can assist in verifying insurance and eligibility. This includes reaching out to insurance providers or other relevant sources to confirm coverage and benefits. We can also communicate to the management staff what financial obligations their residents may have.

Contact insurance providers directly
Verify active coverage & maximum benefits
Define & communicate resident copays/obligations

Billing all Payer Sources

Our service manages billing for all payers by preparing and submitting claims to insurance companies, government agencies, and private payers. We also handle denials and appeals to prevent any loss of income from aging delinquent accounts, ensuring that the community receives all its rightful payments.

Submit billing to all medical payer sources
Relentless denial & billing appeals managment
Recover aging delinquent account balances

Tracking of Completed Billing

Electronic medical Records System Setups

Training of Business Office Manager Staff

Diligent Payment Posting

We can assist with tracking the billing that has been completed, which includes maintaining records of claims submitted and paid, generating reports and statistics, and identifying areas for improvement.

Maintain diligent submission and paid records
Generate transparent reports & metrics
Analyze workflows for continuous optimization

Assistance can be provided for electronic medical record systems, including the establishment and maintenance of the systems, guaranteeing the accuracy and security of data, and resolving any potential problems.

Full setup and initial platform configuration
Verify absolute data accuracy and compliance with security standards
Rapid troubleshooting for clinical and technical issues

We aim to support the business office managers and staff by enhancing their processes, providing feedback and guidance, and evaluating their performance.

Process improvement training workshops
Direct, compassionate feedback and operational steps
Performance audit evaluations and goal setting

Our services include payment posting, which involves recording and applying payments received from different sources, resolving discrepancies or errors, updating patient accounts accordingly.

Log payments from insurance and private sources
Settle ledger disputes and reconcile discrepancies
Keep patient and resident accounts fully up to date